BSI’s in-house customer service department is a value-added service that BSI provides to assist and advocate for members when navigating the healthcare system in dealing with difficult health situations. The customer service team helps to take the burden off employees who are trying to receive resolutions to questions and concerns they have regarding their health insurance. Our customer service team provides concierge service when addressing the needs of members as it relates to their health insurance plan and navigating the healthcare system.
BSI’s customer service department works through the following four areas to resolve a member’s issue.
BSI’s service model is designed to minimize the workload assumed by our clients, their employees and their employees’ family members. BSI ensures our clients are supported appropriately on a daily, monthly and yearly basis.