The savings are real. So is the reason behind them.

Behind every benefits plan is a person — someone managing a diagnosis, a high-cost prescription or simply navigating a very complex system. How well that person is supported has a direct impact on their quality of life and their employer’s bottom line. 

That’s why BSI invested in our Health Solutions Practice (HSP): a team of clinicians, pharmacists, and benefits specialists who work directly on behalf of your employees — removing barriers, influencing care decisions, and connecting members to the right solutions before small problems become catastrophic claims.

Doctors, medical team and tablet with discussion, advice and above for surgery or patient records. People, tech and nurse for professional opinion, help and results in healthcare, clinic or hospital

Shawn Hughes

It's not about managing a claims line. It's about making sure the right person gets the right care, at the right time — and that our clients see the difference on both ends.

Shawn Hughes

EVP, Client Retention | BSI Corporate Benefits

Woman doctor and man colleague analyzing clinical data on computer screen. Healthcare professionals reviewing medical statistics in hospital office. Collaborative health research analysis.

How It Works

Great healthcare outcomes don’t happen by accident. They happen when the right expertise meets the right information at the right time. HSP is built around exactly that intersection.

  • Clinicians and pharmacists who stay ahead of the problem

    Rather than waiting for claims to spike, our clinical team actively engages — working alongside members, carriers, and providers to ask hard questions, cut through complexity, while advocating for them every step of the way.

  • Analytics that surface risk before it escalates

    Our sophisticated clinical insights team continuously monitors claims exceeding $10,000 and identifies members with risk scores of 9 or higher each month. That means emerging issues get addressed — before they become high-cost events.

  • Every stakeholder aligned around one strategy

    Employers, carriers, providers, and members at the same table, working toward the same goal: better care, smarter spending, and outcomes that improve lives.

What This Means for Your Organization

HSP shifts the focus from reactive claims management to proactive health engagement
— and the impact shows up where it matters most —

Challenge HSP Solution Outcome
Rising high-cost claims Monthly analytics identify at-risk members early Claims addressed before escalation
Poor medication adherence Pharmacist-led personalized outreach Improved adherence, fewer complications
Complex specialty care navigation Dedicated clinician coordination Right care, right provider, right cost
HR administrative burden Integrated programs, single point of contact Reduced workload and point-solution fatigue
Unmanaged chronic conditions Disease management and care coordination Lower spend and productivity gains
Employee navigation overwhelm Personal advocate for every at-risk member Higher satisfaction and engagement
Doctor and patient at meeting. Medicine and health care concept.

The ROI Is Measurable — and Consistent

95% of employers who measure wellness ROI report positive returns — and among disease management strategies, targeted, high‑touch interventions like HSP consistently deliver the strongest results. (RAND Study)

 

OUR CLIENTS SEE:

💰 Lower overall healthcare spend with savings that scale to $1–2 million annually, even in groups with as few as 50 employees
📈 Increased engagement in disease and care management programs
❤️ Improved health outcomes across chronic and complex conditions
⭐ Higher member satisfaction and reduced navigation burden
🗂️ Reduced HR administrative workload and point-solution fatigue
🔍 Proactive risk identification before costs become catastrophic

Meet the Team

HSP is driven by a dedicated team of clinicians and program managers who work on behalf of your employees every day — cutting through complexity, coordinating care, and making sure the right people get the right support.

Naomi Felix

Naomi Felix

Clinical Program Manager

Andrew Ference

Andrew Ference

Clinical Program Manager

Jaya Gery

Jaya Gery

Clinical Program Manager

Brittany Koons

Brittany Koons

Clinical Program Manager

The greatest impact doesn't come from broad wellness programs.

It comes from focused, clinically driven efforts: identifying high-risk members early, managing complex conditions, and navigating specialty care with precision. That’s where BSI’s Health Solution Practice delivers results.

Let's Talk About What HSP Can Do for Your Organization